Frequently Asked Questions

We will review previous usage history. If we agree that the usage appears unusual, we will have the meters read at no charge. If the readings are correct, we can arrange for the city's Energy Conservation Specialist to do an on-site evaluation of your usage. Many times a faulty water softener or air conditioner can be the cause of high bills.

Yes, your bill can be estimated using the past year's history. You may also sign up for direct pay. This service automatically charges your checking or savings account each month with the amount of your utility bill.

Yes. We accept Visa, Mastercard and Discover.

Unpaid utility bills become the responsibility of the property owner pursuant to

Make sure the water in the house and yard are off. Remove the lid of the water box and look to see if the dials are turning. With all water off, they should not be turning. If they are, you have a water leak.

If the leak is between the curb stop and the house, it is the customer's responsibility. Extended payment arrangements are available under these circumstances. The city is responsible for leaks between the street or alley to the meter.

Generally 48 hours is sufficient, although this service is not available on Friday, Saturday and Sunday as our offices are closed.

In emergency situations, please contact the